Legal

Terms & Conditions

Effective date: September 10, 2026
Last updated: September 10, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Alive & Safe mobile application, website, and related services (collectively, the “Service”). By downloading, accessing, or using the Service, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use the Service.

1. Who we are

Alive & Safe is a wellness check-in service available through our iOS and Android apps and at aliveandsafeapp.com. For support, contact info@aliveandsafeapp.com.

2. Important safety disclaimer

Alive & Safe is a convenience and wellness check-in tool. It is not an emergency response service, medical device, healthcare provider, alarm monitoring center, or substitute for contacting emergency services.

• In a life-threatening emergency, call your local emergency number (for example, 911 in the United States) immediately.
• Check-ins, retries, notifications, SOS alerts, and calls to emergency contacts depend on device settings, permissions, network connectivity, phone carriers, third-party telephony providers, and other factors outside our full control.
• We do not guarantee that any check-in, escalation, SOS notice, or phone call will be delivered, answered, or acted upon.
• You are solely responsible for choosing appropriate emergency contacts and keeping their phone numbers accurate and up to date.

3. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your country) to use the Service. If you use the Service on behalf of someone else, you represent that you have authority to accept these Terms for them.

4. The Service

Subject to these Terms, Alive & Safe may allow you to:

• Create an account and manage a profile
• Schedule wellness check-ins
• Receive in-app wellness check-in calls and confirm you are okay (including by voice where supported)
• Configure quiet retries and escalation thresholds
• Add emergency contacts who can be called if escalation or SOS occurs
• Use SOS features (where available on your platform)
• Contact support and manage a subscription

Features may vary by device, operating system, region, and subscription status. We may modify, suspend, or discontinue features with or without notice.

5. Accounts and security

You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Notify us promptly at info@aliveandsafeapp.com if you suspect unauthorized access. Provide accurate information and keep it updated.

6. Permissions and device settings

To work as intended, the Service may require microphone access, notifications, exact alarms, battery / background activity settings, and similar permissions. If you deny or later revoke permissions, check-ins, escalations, or SOS features may fail. You are responsible for configuring your device so the Service can operate.

7. Emergency contacts

By adding an emergency contact, you represent that:

• You have permission to provide their name and phone number for this purpose
• They understand they may receive phone calls from Alive & Safe / related service numbers if you miss check-ins or trigger SOS

Emergency contacts do not need to install the app. You can remove or update contacts in the app at any time.

8. Subscriptions, trials, and billing

• Alive & Safe may offer a free trial and paid subscription (for example, a monthly plan after trial). Current pricing is shown in the app and / or store listing and may change.
• Payments are processed by Apple App Store or Google Play. Their terms and refund policies apply to purchases made through them.
• Subscriptions renew automatically unless you cancel through your Apple or Google account settings before the renewal date.
• Deleting the app does not cancel your subscription. You must cancel in the store account settings.
• We may change fees or trial offers prospectively. Continued use after a price change takes effect constitutes acceptance where permitted by law and store rules.

9. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, harassing, or fraudulent purposes
• Impersonate others or provide false emergency contact information
• Attempt to disrupt, reverse engineer, or misuse the Service or its APIs
• Use the Service to spam, threaten, or place unwanted calls beyond the intended check-in / escalation / SOS purpose
• Interfere with other users, emergency contacts, carriers, or our providers

We may suspend or terminate accounts that violate these Terms.

10. Intellectual property

The Service, including software, branding, logos, and content, is owned by Alive & Safe or its licensors and is protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the app for personal, non-commercial purposes in accordance with these Terms. You may not copy, modify, distribute, or create derivative works except as allowed by law.

11. Third-party services

The Service relies on third parties such as Apple, Google, cloud hosting, and telephony providers. We are not responsible for outages, delays, or failures caused by third parties, carriers, or your device or network.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CHECK-INS, ALERTS, OR CALLS WILL ALWAYS SUCCEED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALIVE & SAFE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICE, INCLUDING ANY FAILURE OF CHECK-INS, ESCALATIONS, SOS NOTICES, OR PHONE CALLS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (B) USD $50.

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent allowed by law.

14. Indemnity

You agree to defend, indemnify, and hold harmless Alive & Safe and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your emergency contact designations, or your violation of these Terms or applicable law.

15. Termination

You may stop using the Service at any time and may request account deletion by contacting support. We may suspend or terminate access if you violate these Terms, if required by law, or if we discontinue the Service. Provisions that by nature should survive termination will survive (including disclaimers, limitations of liability, and indemnity).

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. Continued use after changes become effective constitutes acceptance of the revised Terms.

17. Governing law

These Terms are governed by the laws applicable in the jurisdiction where the operator of Alive & Safe is established, without regard to conflict-of-law rules, except where mandatory consumer protections in your country require otherwise. App Store / Play Store terms may also apply to distribution and billing.

18. Contact

Questions about these Terms:
Email: info@aliveandsafeapp.com
Website: https://aliveandsafeapp.com