Legal

Privacy Policy

Effective date: September 10, 2026
Last updated: September 10, 2026

Alive & Safe (“Alive & Safe,” “we,” “us,” or “our”) provides a personal wellness check-in mobile application that helps you confirm you are okay on a schedule you choose and, when needed, quietly notify people you designate as emergency contacts. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By creating an account or using Alive & Safe, you agree to this Privacy Policy. If you do not agree, please do not use the app.

1. Who this policy applies to

This policy applies to:

• Users of the Alive & Safe iOS and Android apps
• Visitors to our website at aliveandsafeapp.com
• Emergency contacts you add, to the limited extent we process their name, relationship, and phone number so we can reach them if escalation or SOS occurs

2. Information we collect

2.1 Information you provide

• Account information: name or display name, email address, phone number, password (stored in hashed form where applicable), and sign-in identifiers when you use Google Sign-In or Apple Sign-In
• Profile and preferences: timezone, check-in schedule (days and times), missed-call / escalation settings, and similar configuration
• Emergency contacts: name, relationship, and phone number for people you ask us to notify
• Support communications: messages, ticket content, and related details you send to support

2.2 Information generated when you use the app

• Check-in activity: scheduled events, whether a check-in was answered, missed, declined, confirmed safe, or escalated, and related timestamps
• SOS activity: when you trigger SOS and related notification outcomes
• Device and app diagnostics: app version, device type / OS, crash or error logs, and similar technical data needed to operate and improve the service

2.3 Voice and microphone data

During an in-app wellness check-in call, Alive & Safe may use your device microphone so you can respond by voice. Speech recognition and safety evaluation for the check-in conversation are designed to run on your device where supported. We use the resulting check-in outcome (for example, confirmed okay or no response) to operate the service. We do not sell voice recordings.

2.4 Permissions we may request

Depending on your device, the app may ask for permissions such as:

• Microphone (for voice check-ins)
• Notifications and alarms (to deliver scheduled check-ins)
• Display over other apps / related Android settings (so check-in calls can appear reliably)

Alive & Safe is not a live location-tracking or map-sharing product. We do not require continuous GPS tracking to provide core check-in features.

2.5 Payment and subscription information

Subscriptions and trials are processed by Apple App Store and / or Google Play. We receive subscription status and related entitlement information needed to provide paid features. We do not receive your full payment card number from Apple or Google.

3. How we use information

We use information to:

• Create and manage your account
• Run scheduled wellness check-ins and quiet retries
• Escalate to your emergency contacts by phone call (and related notices such as email where applicable) after missed check-ins or when you trigger SOS
• Process subscriptions and free trials
• Provide customer support
• Maintain security, prevent abuse, and troubleshoot issues
• Improve the app and communicate important service updates
• Comply with legal obligations

4. How we share information

We may share information with:

• Emergency contacts you designate, when escalation or SOS occurs (they may receive a phone call and limited context needed to check on you)
• Service providers that help us operate Alive & Safe, such as cloud hosting, authentication providers (for example Google or Apple), telephony providers used to place escalation calls (for example Twilio), email delivery, and analytics or crash reporting tools
• App stores (Apple / Google) for purchases, refunds, and subscription management
• Authorities or other parties when required by law, or to protect the rights, safety, or security of users, contacts, or the public

We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.

5. Data retention

We retain account, schedule, contact, and check-in records for as long as your account remains active and as needed to provide the service, resolve disputes, enforce our terms, and meet legal, tax, or security requirements. You may request deletion of your account as described below. Some records may remain in backups for a limited period after deletion.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s privacy

Alive & Safe is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

8. Your rights and choices

Depending on where you live, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account or certain data
• Object to or restrict certain processing
• Export a copy of your data
• Withdraw consent where processing is based on consent

You can update many details in the app (profile, schedule, contacts, alert settings). To request access or deletion, email info@aliveandsafeapp.com. You may also revoke device permissions in your phone settings; some features will not work without them.

9. International users

We may process and store information in countries other than where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for cross-border transfers.

10. Third-party services and links

The app and website may link to or integrate third-party services (including Apple, Google, and telephony providers). Their privacy practices are governed by their own policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of Alive & Safe after changes become effective means you accept the updated policy.

12. Contact us

Questions about privacy or this policy:
Email: info@aliveandsafeapp.com
Website: https://aliveandsafeapp.com