Account Support
Account & Data Deletion
At Alive & Safe, we respect your privacy and give you full control over your personal data. In compliance with Google Play Store policies and international privacy regulations (including GDPR and CCPA), you can request the permanent deletion of your account and all associated personal data at any time.
Note: Deleting your account is permanent and irreversible. Once deleted, your scheduled wellness check-ins, emergency contacts, history logs, and profile cannot be restored.
1. How to Request Account & Data Deletion
You can request account deletion using either of the following methods:
Option A: Email Support Request (Web & Direct)
You can request deletion by sending an email directly from your registered email address to:
Please include the following information in your email:
- Subject:
Account Deletion Request - Alive & Safe - Registered Email: The email address associated with your Alive & Safe account
- Phone Number: The phone number associated with your account (if applicable)
Option B: In-App Deletion
If you have access to the Alive & Safe app on your mobile device:
- Open the Alive & Safe app and log into your account.
- Go to Settings or your Profile tab.
- Tap on Account Settings → Delete Account.
- Follow the on-screen prompts to confirm account deletion.
2. What Data Is Deleted
When your deletion request is processed, the following data is permanently purged from our systems:
- User Profile: Name, display name, email address, password hash, and profile picture.
- Authentication Records: OAuth tokens, login credentials, and session identifiers.
- Emergency Contacts: Names, phone numbers, and relationships of your designated emergency contacts.
- Check-in Schedules: Scheduled check-in times, frequencies, and alert configurations.
- Activity & Check-in Logs: Confirmation history, missed check-in records, call logs, and SOS escalation events.
- Device Tokens: Push notification device tokens and notification preferences.
3. Data Retention & Exceptions
We do not retain personal data beyond what is strictly necessary. However, in limited circumstances, certain data may be retained:
- Financial / Transaction Records: In-app purchase receipts or subscription records processed via Google Play Billing or Apple In-App Purchase may be retained for tax, financial auditing, and legal reporting compliance as required by law (typically up to 7 years).
- Security & Abuse Prevention: Anonymized server error logs or fraud prevention records that cannot be linked back to your personal identity.
4. Processing Timeline
Upon receiving your request via email at support@aliveandsafeapp.com:
- Our support team will verify your account ownership within 48 hours.
- All personal and associated account data will be permanently deleted within 30 days of verification.
- You will receive a final confirmation email once the deletion process is complete.
5. Questions or Further Assistance
If you have questions regarding this deletion policy or require assistance, please reach out to us:
Email: support@aliveandsafeapp.com
General Inquiries: info@aliveandsafeapp.com
Privacy Policy: aliveandsafeapp.com/privacy-policy
Website: https://aliveandsafeapp.com